This page sets out plainly what tenantscreen.ae does and does not do. It identifies the scope of the site as a reference, the responsibilities the operator holds in maintaining it, and the matters that lie outside both. The page exists because clarity on these points is the foundation of the rest of the site’s usefulness.
What this site is
tenantscreen.ae is a reference site. It publishes explanatory content on the activity of tenant screening as it is conducted in the United Arab Emirates. The fifteen reference pages, taken together, set out what tenant screening consists of, what the constituent components of a proper screen are, how consent is structured, what the federal infrastructure now provides, what the limits of the activity are, and what the legal basis is. The content is written in institutional register, without commercial framing, for landlords, tenants, agents, and other readers who need an accurate description of the activity.
What this site is not
tenantscreen.ae is not, in its present phase, a service site. The site does not conduct tenant screens. The site does not accept submissions from tenants or commissions from landlords. The site does not hold or process screening data. The site does not provide credentials, certifications, or endorsements. The site does not match tenants with landlords or landlords with tenants.
Where the site discusses services offered by other parties — most notably the Etihad Credit Bureau’s Tenant Screening service — the discussion is descriptive of those parties’ services as they exist in the market. The site is not the provider of those services. Persons wishing to use any service described on this site should approach the relevant provider directly.
The operator’s responsibilities
Cendale Documents Clearing Services FZCO, as the operator of the site, holds the following responsibilities in the maintenance of tenantscreen.ae.
Accuracy
The operator takes reasonable steps to ensure that the content on the site is accurate as of the date of publication and at the date of last review of each page. Where errors are identified, the operator corrects them within a reasonable time. Where regulatory or factual matters change — a new law, a revised service, an updated procedure — the operator updates the relevant pages.
Currency
Pages are reviewed periodically. The legal pages, including this one, are reviewed at least annually. The reference pages are reviewed where material changes in the regulatory framework or the underlying activity occur. Where a page carries a Last reviewed date, that date reflects the most recent substantive review.
Honest representation
The operator does not represent the site as anything other than what it is. Where the site holds a position on a question of practice — for instance, that telephoned employment verification is materially more useful than a stamped employment certificate — the position is identified as such and the reasoning given. Where the site is uncertain or where evidence is mixed, the page reflects that. The site does not editorialise positions it does not hold.
The operator’s limitations
Equally important to identify are the responsibilities the operator does not hold.
Not legal advice
Nothing on this site constitutes legal advice. The site describes the legal framework within which tenant screening is conducted, with appropriate reference to the underlying instruments. The description is a foundation, not a substitute for advice on any specific arrangement. Parties needing legal advice on a specific tenancy, screening engagement, or data-processing arrangement should obtain it from a qualified legal practitioner.
Not regulatory advice
The site does not advise on regulatory compliance for parties conducting screening at scale. Such parties have their own obligations under UAE law and should obtain advice appropriate to their specific operations. The site’s description of the legal framework is general and does not address the particulars of any specific operator’s circumstances.
Not financial advice
Where the site discusses credit scores, cheque returns, or other financial matters, the discussion is descriptive of the activity, not advice on any individual’s financial decisions. Persons making financial decisions — including landlords deciding whether to enter tenancies and tenants deciding whether to consent to screens — do so on their own judgement.
Reader’s responsibilities
A reader of this site is responsible for their own use of the information it contains. Where a reader relies on the site’s description of a third party’s service — the Etihad Credit Bureau’s Tenant Screening service, UAE PASS, or any other — the reader is responsible for verifying the current state of that service with the relevant provider before relying on it. The site is reviewed periodically but is not refreshed in real time; a reader making decisions on the basis of the site should treat it as a foundation requiring confirmation rather than as a live operational reference.
Where to direct questions
Questions about the site itself, its content, or any corrections required are directed through the contact channel on cendale.ae. Questions about specific tenant screening engagements, specific legal matters, or specific regulatory questions are directed to the appropriate party: the service provider, a qualified legal practitioner, or the relevant regulator.